IPsec, L2TP, Split tunneling, PPTP and all other VPN related posts.
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Could you set the Logging to 3 - High on GUI.Do you see something like this?Unable to load tray icon.There are several old bugs related to this:Here is one: CSCed84982No lock icon appears in the VPN Client GUI when the connection entry name has a leading space. This appears to be a cosmetic issue. The VPN connection is established. The lock icon does appear in the systray. Since you mentioned that other laptops see the icon, I would suggest reinstalling the VPN Client or even upgrade to 5.0.04.0300.