Voicemail forwarding

Cisco CallManager, Cisco CallManager Express and IP Video
Loki481
Hello I'm new here
Posts: 1
Joined: Fri Nov 11, 2011 3:48 am
Location: Scotland

Voicemail forwarding

Post by Loki481 » Fri Nov 11, 2011 4:27 am

I'm having some trouble with the voicemail in the CME. The config for the DN and Phone are below, with the personal details hashed out.

The problem is that when you dial his internal number it goes to his voicemail which is what we want., but when you dial his DDI (secondary) number, you get forwarded onto someone else.

Anyone got any ideas?

!ephone-dn 2 dual-line number 3602 secondary ###
pickup-group 1
label ########
name ########
call-forward busy 800
call-forward noan 800 timeout 15
!
ephone 2
device-security-mode none
mac-address 0027.0DBD.D98D
ephone-template 1
username "####" password 3602
type 7942
auto-line 1 answer-incoming
button 1:2 2:89
!
!

kiarajeckson
Hello I'm new here
Posts: 4
Joined: Thu Sep 06, 2012 4:17 am
Location: USA
Contact:

Re: Voicemail forwarding

Post by kiarajeckson » Fri Sep 14, 2012 2:37 am

I think there is a problem in the network connection or may be the system settings is not proper.Firstly you should check your internal settings of the system and if it is correct then you should contact with customer care service.

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