Re:How to implement "expected-wait-time" messages in Cisco IPCC Express???
Posted: Fri Jan 08, 2010 4:46 pm
Really you can use the same script as IPCC Express except that instead of using the "Get Reporting Statistics" step, you can stuff the ExpectedWaitTime into a Peripheral Variable and then use "Get ICM Data" step to grab that info. After that the same scripting will apply in the IVR.