Unity 3.15 Message Waiting Indicators don't work on Exchange Cluster

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Guest

Unity 3.15 Message Waiting Indicators don't work on Exchange Cluster

Post by Guest » Wed Feb 10, 2010 8:53 pm


Unity 3.15 unified messaging Analog integration Exchange 2000 ClusterHi In the above configuration we have connected unity to an Exchange Server off the cluster. We are slowly importing users from this exchange server to the cluster. To facilitate this I changed the service account to the unity_server account gave it local admins and membership to exchange domain servers. we have so far moved half of our users to the exchange cluster all unified messaging works but the MWI for those homed on the cluster do not work ( the MWI's for users on the non-clustered exchange 2000 server do work. )Also i tried to run a report on a user on the cluster to find out what was going wrong and no data came back.the following warning is being written to the event log Error 29906 Error accessing service control manager on <server> openservice(msexchangeis):8004005h (N.B. avwm is initialized because of an earlier error)Am I missing something. Any help would be appreciated.

Guest

Re:Unity 3.15 Message Waiting Indicators don't work on Exchange Cluster

Post by Guest » Wed Feb 10, 2010 9:39 pm


Can those users call in and check messages?  Just wondering if this is a general inability to log into their mailboxes with SA/RA rights on that mailstore...Also, which services did you change specifically?  List them all and which accounts they're assigned to - there is more than one account you need to change - in particular the AvMsgStoreMonitorSvr comes to mind since that's the guy that has to log into folks mailboxes for notification purposes - if you just changed the AvCsMgr account and didn't touch the others, that would explain the behavior you're seeing.

Guest

Re:Unity 3.15 Message Waiting Indicators don't work on Exchange Cluster

Post by Guest » Wed Feb 10, 2010 11:10 pm


With this error message...Error 29906 Error accessing service control manager on <server> openservice(msexchangeis):8004005hThat 8004005 looks like the dreaded E_FAIL, but in this case it's not. The "real" error message is simply "5" which is "access denied". It's a known issue that localSystem has problems authenticating againts NTLM.If the AvMsgStoreMonitorSvr service is running as LocalSystem, change it to the same account as the AvCsMgr. If it is already running as the same account as the AvCsMgr, log onto the box with that account. From StartAdministrativeToolsComputer ManagementServices, can you open the Services applet on that cluster Exchange server?

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