Extension Mobility Error [25]

Cisco CallManager, Cisco CallManager Express and IP Video
Guest

Extension Mobility Error [25]

Post by Guest » Sat Oct 06, 2007 7:43 pm


Hello,I'm getting error [25] user logged in elsewhereuser EM profile is logged in another phone and we are unable to logged out because I get error [6] beacuse I didn't set the logout profile on the phone.How can I force log out an specific user profile?Thank you!Luisa Colmenares

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Guest

Re:Extension Mobility Error [25]

Post by Guest » Sat Oct 06, 2007 9:05 pm


In call manager go to the phone and from the phone you will get the option to log the user out.

Guest

Re:Extension Mobility Error [25]

Post by Guest » Sat Oct 06, 2007 9:33 pm


As stated above, go to devices>phones and enter the MAC address of the phone you want to log the user out from and scroll down to the extension mobility tick box and just below you will see an option to forcibly log them out.Also, try setting the EM options to auto log out instead, it will save a lot of headaches for you.

Guest

Re:Extension Mobility Error [25]

Post by Guest » Sat Oct 06, 2007 10:11 pm


One option you could do is set it up so that they can be logged in to multiple phones if they so choose.  You would do that by going to service parameters, select your server, the in the drop down box select Cisco Extension Mobility.  Set the option "Multiple Login Behavior" to "Multiple Logins Allowed" and though they're logged in elsewhere, they can log in at that phone as well.  If this helps, please rate.

Guest

Re:Extension Mobility Error [25]

Post by Guest » Sat Oct 06, 2007 10:17 pm


Thank you very much!I cannot logout the profile from that phone, I get the following error:"Error occurred while retrieving information from database. No LOGOUT device profile"The problem is that the device profile exists, so I don't know what to do...Thank you!

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